Lost packages. At Elizabeth-London, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order numbe
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Return by mail. Reach out to our customer support team at [email protected] to initiate the return process with your order nu
Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse. You can track the progress of your return using the provided track and trace of your chosen carrier which indica
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our customer sup
To return your order, it must meet the following conditions:. To initiate a return:. We reserve the right to refuse returns if items are used or damaged through no fault of our own.
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more detai
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 7 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived a