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ORDERS & DELIVERY

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How long does delivery take?

We process orders within 1 - 3 working days, and delivery typically takes 8 - 12 working days. All orders are fully tracked, ensuring they are monitored from our warehouse to your delivery address for a smooth and secure experience.

How do I cancel my order?

You can cancel your order within 15 minutes of placement through the link in your confirmation email. Alternatively, you may contact our customer service team at [email protected]. Please include your order number and the reason for cancellati

Do you offer free shipping?

Yes, we offer free shipping across the entire UK! No minimum purchase is required, and we aim to make your shopping experience as seamless and convenient as possible. Your order will be delivered straight to your doorstep at no extra cost.

What is your shipping policy?

Our standard shipping time within the United Kingdom is 8 - 12 working days. We offer free shipping on all orders. Please note that delivery times may vary depending on your location and the time of year. If you have any questions or need further inf

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at [email protected] immediately after placing your orde

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

I haven't received an order confirmation. What should i do?

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.Sometimes, order confirmation emails may be filtered

I entered a wrong shipping adress. What can i do?

If you realize the mistake shortly after placing your order, contact our customer support team immediately at [email protected]. The sooner you reach out, the better the chances of correcting the address before the order is shipped.If your ord